Frequently Asked Questions
Everything you need to know about your custom kicks.
How long does it take to receive my custom sneakers?
Each pair is handcrafted to order. Processing typically takes 2-3 weeks for painting and curing, followed by standard shipping times of 3-5 business days.
Are the sneakers authentic?
Yes, we only use 100% authentic sneakers purchased directly from authorized retailers as the base for all our custom designs.
Will the paint chip or peel off?
We use professional-grade leather paints and finishers that are water-resistant and scratch-resistant. With normal wear, the designs are as durable as the original factory finish.
Can I return my custom order?
Because each pair is uniquely made to your specifications, we do not accept returns or exchanges. We recommend double-checking your size before placing an order.
How should I clean my custom sneakers?
We recommend using a soft cloth and mild soap. Avoid harsh chemicals, bleach, or machine washing, as these can damage the hand-painted artwork.
Do you ship internationally?
Yes, we ship our custom creations worldwide. International shipping rates and delivery times are calculated at checkout based on your location.